Cancellation Policy

Bacalar Lagoon Resort will refund the entire amount of the paid reservation if the reservation is cancelled 21 days before the date of arrival. Notice by email must be received and acknowledged by Bacalar Lagoon Resort 21 days before the arrival date. If any questions you may also call us at 52 1983 1322 896 (Mexico)

Shortened Stay

If a guest shortens his or her stay Bacalar Lagoon Resort will impose a one night room charge on a last minute cancellation. For ex. if a guests books and pays for 4 nights and leaves after only two nights there will be a one night room charge for the third night cancelled at the last moment but a refund will be given for the fourth night.